Jill with CharterWest was amazing to work with. From the very first meeting to the very end, Jill was professional, knowledgeable, and compassionate. We spoke with a couple of loan officers in Columbus and disclosed that to Jill during our first meeting. She seemed genuinely happy that we were looking into what would be best for us and offered to help in any way, even if we decided to go with a different officer. She made us feel comfortable and well informed, so of course, we chose her! She was easy to communicate with (and I work the night shift so that’s hard to find), joyful, and transparent throughout the whole process. I can’t imagine ever going to someone else!